Centre of Excellence · Enabling the future
Welcome to the Service Desk
Admin control room
Monitor queues and orchestrate escalations
Review the latest submissions, keep SLA commitments, and adjust workflows as required.
Active tickets
7
Showing latest 40 requests
Launchpad
Raise a new ticket
Auto-routes to the right team
Break/fix incidents for devices or applications
Command centre
Workflow pulse
Total tickets
7
In motion
0
Escalations
1
Queue intelligence
Latest activity
| Reference | Title | Support | Workflow | Status | Created |
|---|---|---|---|---|---|
| TKT-20251129-Q2WPCH | Ruan MEDIUM | Master Data | Intake | RESOLVED | Sat, 29 Nov |
| TKT-20251129-QMXYH5 | Vendor test HIGH | Master Data | Intake & validation | CLOSED | Sat, 29 Nov |
| TKT-20251129-TM397Z | Visual refresh test HIGH | Service Request | Intake & triage | OPEN | Sat, 29 Nov |
| TKT-20251129-LHY2T9 | Ruan MEDIUM | Service Request | Intake & triage | OPEN | Sat, 29 Nov |
| TKT-20251129-52LPUT | Ruan MEDIUM | Service Request | Resolver engagement | ESCALATED | Sat, 29 Nov |
| TKT-20251129-ZQVTL4 | Prod test URGENT | Service Request | Intake & triage | OPEN | Sat, 29 Nov |
| TKT-20251129-BSS4N2 | Local test HIGH | Service Request | Intake & triage | OPEN | Sat, 29 Nov |